Frequently Asked Questions
Everything you need to know about KINTO UK products and services.
Where do you ship from and what are the delivery times?
All orders are dispatched from our UK warehouse. Standard delivery typically takes 2-4 business days, while express options are available at checkout for next-day delivery on orders placed before 1pm.
Are KINTO glass products microwave and dishwasher safe?
Most KINTO glassware, including our heat-resistant collections, is safe for both microwave and dishwasher use. However, we recommend checking the specific product care instructions on the packaging or product page for items with metallic accents or wooden components.
What is your return policy for UK customers?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return. Note that customers are responsible for return shipping costs unless the item is faulty.
Do you offer replacement parts for coffee brewers or teapots?
Yes, we stock a range of replacement glass carafes, silicone rings, and stainless steel filters to help extend the life of your KINTO products. You can find these in our 'Accessories' section.
How do I care for my KINTO stainless steel travel tumbler?
To maintain the vacuum insulation and finish, we recommend hand washing your tumbler with a soft sponge. Avoid using abrasive cleaners or placing the tumbler in the freezer or microwave.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.